Appartement Mirador al Mar ★★★
Costa Blanca »
Dear Sir/Madam, After we finally got our keys to the Apartment (see below), our holiday was fine. Because we were arriving outside your normal office hours, the arrangement made with the keholder (Interhome Denia), was that they would leave the keys in the safe outside their office for us to collect upon arrival. However, when we arrived and opened the safe at 22.30, the keys were not there. We tried several times to contact the 24 hour phone number but got no response. We therefore had to find a Hotel to stay for the night, by which time it was 23.30 and, after booking in, unloading our luggage, etc. it was 00.45. before we got to bed. My wife is disabled and the physical and emotional distress induced by these events caused me great concern. As you can imagine, this experience was quite a trauma after having been travelling since 12.00 that day! The next morning we went to the Interhome office who, after we explained the problem, were extremely helpful; obtaining the keys and refunding our Hotel bill for the previous night. They were very apologetic and said that this was the first time this mistake had happened and were going to fully investigate the matter to ensure that it never happened again. Their representative then escorted us to the Apartment and attended to our every need throughout the stay. Regarding the Apartment, this was lovely and exactly as described and we had a wonderful two weeks there. The mornings spent having breakfast on the Terrace overlooking the Pools, with a view of the sea to the right and the mountains to the left were bliss. It was also wonderful to be on the beach in 5 minutes and we would recommend the Mirador al Sol and its location wholeheartedly. Finally, in consideration of my wife's condition, it should perhaps be noted that the raised thresholds from the kitchen to the wash room and from the lounge to the Terrace also caused a few problems. Yours faithfully, F P Leaver
Zunächst kein Zugang zum Schlafzimmer und Bad ,da die Tür verquollen war und sich nur mit Gewalt öffnen liess.Keine Ablagen für Wäsche in den Kleiderschränken nur Kleiderstange .Unterwäsche u.ä.auf den Fußboden legen oder im Koffer lassen. Geschirr zusammengesucht,von Allem etwas.Besteck verrostet und angegammelt, unbrauchbar.Töpfe und Pfannen in ähnlichem Zustand.